Nuts about Mutts
Hello and welcome.
I’m Lois and Nuts about Mutts was born in 2008, at the time having 2 dogs of my own it was really hard having to leave them all week and some of my friends had had some bad experiences on leaving their dog(s). I have always been around dogs my whole life and we have 4 Shih-Tzu’s from 4 to 13 years old.
To me the most important element of a dog care professional is for your dogs to be safe, secure, loved and for their usual routine to be observed. This is why it is important for us to have a consultation where we can take down the details of their routines, feeding schedules and to check off their vaccination records.
I am licensed by Bournemouth Borough Council (Licence No. AAL 119512) and hold Full Liability and Custody, Care and Control Insurance. I have studied K9 Psychology to Advanced level and hold a K9 (Animal) First Aid certificate. You can rest assured that your dog(s) are in the best possible care.
We back onto Muscliffe Park, with direct access so there is no need for unnecessary car journeys to enjoy a variety of walks close to home.
I am experienced with many different dog types, breeds/hybrids and traits. However there are some breeds I cannot accommodate these include Husky/Husky X’s and Husky types (eg Malamutes), German Shepherds, Rottweilers and Newfoundlands. I am also not currently taking any ‘bull’ breeds at this time.
Services available are short and long stay holiday (overnight) boarding and daycare only. We are not currently taking any non-boarding/non-daycare dog walking clients.
Please get in touch if you would like any further information, and we look forward to meeting you and your four-legged friend soon.
Pricing
Holiday/Overnight Boarding;
Overnight Boarding (per 24hr period)
for example drop off at 10am Monday and collect 10am Tuesday £25 PN
Subsequent dog(s) same family (as above) £20 each PN
Overnight Boarding (over 24hrs but not 2 nights)
for example drop off at 10am Monday and collect 4pm on Tuesday £40 PN
Subsequent dog(s) same family (as above) £30 each PN
Daycare;
Per dog per day (Monday – Friday) £20 each PD
What clients say about us;
“I have been using Nuts about Mutts for several years now and can honestly say just how superb the experience has been , not only for me but for my dog. Lois is very accommodating and for regular clients will work to find a solution for you – drop offs outside usual hours etc. Run from home the dogs are in a family environment and are free to run about and play as they like. What makes Nuts about Mutts different is that they are firm and caring. Dogs are taught right from wrong, to play nice, to socialise and be well behaved but to also to be fun loving creatures and when needed show the additional care….On one or two occasions my dog has not been too well on the morning when being dropped off. Lois kept an eye on him and let me know when and if things got worse. Once it did and I am ever so thankful, because he needed surgery. She looked after him before and after, at times I could not” – Labrador
“You can clearly see Lois loves all the dogs she has in her care, treats them like her own – I would highly recommend her services” – Beagle
“Lois has looked after my mothers dog for a very long time and know that we couldn’t trust anyone else to look after her, she is quite a nervous dog and Lois has built the trust with her which is marvellous. I have to attend a lot of appointments with my mother as she is disabled, on occasions when I can’t be there Lois has been kind enough to pick her dog up and drop her back again which is above and beyond her duty seeing as Lois doesn’t normally offer this service. She is also so very flexible and always there for when we need her” Terrier Cross
“We are very pleased with the service that Lois provides. My husband and I both work long hours and we live 15 miles from work and where Lois lives. If it wasn’t for her flexibility we would be very stranded…Robbie adores his playtimes and sleepovers with the other dogs and is very happy and relaxed there…If we forget his food she is always happy to feed him at no extra cost. We would have no hesitation in recommending her services to anyone” Terrier Cross
“I am so pleased with the ‘home from home’ service provided by Nuts about Mutts. My two dogs have always been very well looked after and I can leave them both with complete peace of mind in Lois’s care” – 2 x Clumber Spaniels
“I have been a client of Nuts about Mutts for over 3 years and have always had complete confidence that my dogs health and well-being is of paramount importance to Lois. I intend to use her services for many years to come” Springer Spaniel
“My dog throughly enjoys his time at Nuts about Mutts, its a very hard decision on who to entrust your family member with, so I chose very carefully. Deefer took to Lois straight away and as soon as we get close to her house he starts to wag his tail and cry to get out of the car. He happily trots in as if he owns the place!” – Staffordshire Bull Terrier
“I am so grateful for all that Lois does for us and our dog, we couldn’t do this (work) without her. The love, care and time she puts into my beautiful dog is noticeable and he is a very happy puppy…I can’t recommend her services enough” – Springer Spaniel
“We own a 14 year old black Labrador who has been staying with Lois for over two years now. He’s really old and can sometimes been a little incontinent and grumpy, all he requires is his food, a soft bed and to be left to his own devices. It has been such a relief to to us to find Lois who understands his need perfectly, she even had her own bedding especially for him, so that she wouldn’t be handing back potentially ‘wet’ bedding. Along with his great age he is also deaf and blind and there are not many people who would be happy to accommodate him – Lois does this willingly and with great consideration to his needs and this enables us to get away for long weekends and where work commitments arise” – Labrador
“I have been regularly using Nuts about Mutts for the past 3 years, her service is very professional, flexible and efficient – I own a Jack Russell who can be temperamental but always enjoys his time spent there” – Jack Russell
“Me and my girlfriend moved into Cucklington Gardens in 2015 and we decided on getting a little dog and we wanted to get her socialised from a very young age. We found Lois through the internet! She’s been brilliant and has helped me out a lot, even lending us her little dog Ted so Lacey can play in different environments. We always find Lacey happy and safe” – Puggle
“I feel lucky and privileged to have been using Lois’s services for over 6 years, Dudley has been attending the day care service Lois provides since he was a puppy, she has always been flexible and responsive to our needs as and when required…I have always found Lois to be an experienced and extremely capable individual, she has an extensive knowledge about dogs, handles them in a safe and caring way, advises and supports owners when required and makes the dogs in her care a priority…She has always kept us informed of Dudleys diet (he has many dietary needs), had made sure he’s had his medication at times when its been required and ensured that he has not been at risk of coming to harm” Large Munsterlander
“Lois has been taking care of our Border Terrier for over a year now, my wife and I are delighted at the service Lois provides….she is (Lois) very conscientious of the particular needs of each dog, she clearly loves them all and this is evident in our dog when we collect him, in our opinion her facilities are safe, secure and very comfortable for the dogs and gives us great peace of mind” – Border Terrier
“I have used there services of Lois at Nuts about Mutts for my two dogs for the past three years and she’s always very professional, courteous and organised, she has always taken my instructions on board and made the handover of my dogs as easy as possible. I recently suffered a bereavement and had to ring Lois for help at very short notice. Nothing was too much trouble and she took my dogs that night at 9.30pm, it was a great comfort to me and for which I thank her” – 2 x labradors
“Lois is a lovely lady and is extremely passionate about her work and has a great love of animals, especially dogs” Veterinary Nurse
FAQ’s
How do I employ your services?
Initial contact can be made via phone or email. We then arrange a mutually convenient time for us to get together for a consultation, where we can discuss and make detailed notes on your dog(s) usual routine (feeding, exercise etc) and I will need to see proof of your dogs up to date vaccination records, I will need to take a copy to keep on file.
Bookings are not guaranteed until the 50% deposit is paid. Any deposits will be held on account where 14 days notice is given for cancellations. If less than 14 days notice is give no refund will be given.
Consultations may take around 45 mins to 1 hour and signed permissions will be asked for regarding;
Medication
Transportation
Vet information
Off Lead
Socialisation
Crate Useage
Management of dogs uder 12 months of age
Emergency contact(s)
Terms and Conditions
There will also be an Introduction Assessment of your dog(s) with my own/resident dogs at the consultation. An overnight trial (at usual cost) can also be arranged.
What is the routine for my dog(s) when in your care?
All dogs have different routines and these will be observed as exact as possible – medication can be administered, this will be detailed on the Client Questionnaire, if they will need medication from our consultation to arrival day, please let us know so that we may diarise this. For example: Some dogs require more or less exercise than others. Some are on 1 – 3 feeds a day.
All dogs are allowed to socialise and play together whilst in our care.
How secure are your facilities?
There are 4 exits in case of an emergency, all outside access areas are double secured and the exercise area is double fenced 6ft and 4ft. It is fully paved to ensure no digging out can happen and two gates that lead out to direct access to Muscliffe Park.
On Lead / Off Lead?
Usually new dogs are on-lead until we are confident they will recall to me in our environment and on the park/at the river, however if you want your dogs off lead, we will require an off-lead waiver to be signed to acknowledge you understand the reasons they are not initially let off whilst in our care is for their safety and welfare.
Written permission does not guarantee your dog(s) will be let off their lead if circumstances dictate.
We reserve the right to cut short exercise times in extreme weather conditions (heat, storms, snow)and other enrichment will take place.
What happens if dogs don’t get on?
Use of Dog Crates;
Our facilities have a dedicated dog room (2 dividing rooms), dog kitchen, dedicated outside area and also the use of the family kitchen and lounge. The each of the dog rooms are equipped with crates, vet bedding and crate covers. These are essential for feeding time separation, if a dog becomes unwell, and for dogs that are crate trained/training and to provide them with their own space. If dogs do not get on, whilst there are 3 separate areas available to them at times when other dogs are coming in/going out or with new client consultations it is safer and provides a calming environment for the aggressor. Dogs are not left crated for any length of time and doors are left open (other than feeding times, and overnight where permissions are signed and forms part of your dogs usual routine at home).
Dogs from the same family can be crated together or separately depending on their usual routine at home.
My own dogs are crated for feeding and at night. In my experience crating is the safest and most secure way of ensuring a dogs welfare. Because I have crates it does not mean they are always used it is very dependent on which dog(s) are in and the mix of breeds, however I do understand that some people do not like the idea of crating and I whole-heartedly respect that – you have to be happy that our facilities are the right place for your dog(s).
However if you don’t want or understand the reasons for crating in this environment then I am not the dog carer for you.
Are there anytime you are not available?
I am not available for drop-off’s or pick ups between 8am – 9am and from 3pm – 4pm Monday to Friday (term times).
We do not take dog(s) for one night on a Saturday night or daycare on a Saturday, Sunday and Bank Holidays.
Christmas bookings are on a minimum 3 night basis (Christmas Eve until 27th December) and there is a surcharge of £15 per dog for the Christmas (eve, day and boxing day) and New Year (eve and day) period.
There are no other surcharges for any other time of the year.
We do not hold consultations on a Sunday
We are available by phone or email at anytime.
Drop off’s and Pick up’s are strictly by arrangement.
What if I am delayed?
For any substantial delays please contact me as soon as possible and we will try to accommodate any late pick up’s, however this may mean that you will have to collect your dog(s) the next day and this will be at extra cost to you.
What services do you offer?
We are available for overnight, short or long term holiday boarding and for daycare. There is no minimum or maximum number of nights (except for one off Saturday nights and for the Christmas period).
Dog(s) will need to be dropped off and collected at a time agreed. Drop off or pick ups must be made no later than 7pm on weekdays and 6pm on Weekends/Bank Holidays.
We cannot take any non-boarding/non-daycare walking clients at this time.
What is you In Case of Emergency procedure?
At our consultation we will require an ICE contact name and number. This can be your Vet, friend/family member or if there is no-one suitable you may “accept my decision”. If your dog becomes unwell every attempt will be made to contact you/ICE to receive your instructions. IF in case of accident or medical emergency your dog will be taken immediately to (where possible) your own vet, otherwise the out of hours (which my vet offers) and you will be contacted as soon as possible.
All veterinary costs incurred by Nuts about Mutts will need to be reimbursed upon collection where no insurance is available/condition not covered.
It’s best to inform your vet that you will be leaving your dog(s) in our care for the duration of their stay, just in case.
What do I need to bring with me for my dog(s) stay?
Their food, bedding (or something familiar that smells of home) although I do provide vet-bed and bedding, their lead, any medication and specific dog treats. Please do not bring hard plastic dog beds. Everything else is here ready for their stay.
My dog is on Raw Diet is that ok?
Yes no problem at all, my own dogs are fed on a raw diet. We have 2 dedicated fridge/freezers located in the dog kitchen and the dog room.
Can I bring toys/bones/pigs ear style treats?
Dog(s) may have their own toys and treats however they would have to be separated from other dogs to ensure no aggression or possessiveness can occur. Some dogs have ‘sleeping buddy toys’ and this is no problem to accommodate.
Additional Details
- No
- No
FAQs
Nutsaboutmutts@hotmail.co.uk
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