ABOUT US

Where did it start, where are we now

I established A Furry World in 2003. After many years of dreaming of working with animals, I finally took the plunge quit my city job and started grooming, walking, visiting, training and boarding animals and I haven’t looked back since #bestjobever.

My vision was to offer clients the kind of personal, attention-to-detail service & care I would want for my own pets. I quickly realised that the kind of care and attention I offered was proving very popular and soon found myself needing to find some fellow pet lovers to keep up with demand.

I now run a small team of dedicated pet lovers, I made a decision to keep the team small so our focus can continue to be on providing a personalised, loving, accountable, and outstanding service. A Furry World is Not a search engine or an impersonal agency but a tight nit team of genuine pet lovers headed up by myself.

When taking on an assignment a meeting with the client and pet is arranged with their dedicated carer. In the meeting, they will go through a comprehensive form to insure we have all the relevant information needed to provide the very best care and service possible.

A Furry World and our sister companies Citikiti and London Dog Walking offer a wide range of services for as long or short as you need – every day of the year including bank holidays, weekends, school holidays and Christmas & New Year.

We will do our best to help answer any pet-related questions and work closely with other pet professionals including Vets, trainers, and groomers enabling us to offer and direct to a wide range of pet-related services.

WHY CHOOSE US

Proven track record – CitiKiti – was established in 2003 and when searching the web, speaking with your local vets and visiting our Review Page you will discover that we come highly recommended including in some of the most important areas such as reliability, trustworthiness and knowledge.

Not a search engine – We are a family-run business with a large team of genuine pet lovers. As the team works for us not as individuals you can rest assured that we are accountable and reliable and we will insure that your pet is taken care of even if your booked carer falls ill during an assignment.

First Aid Training – CitiKiti is pleased to work with Vet Helen Dennis (VetMB MA MRCVS) who runs our pet first aid training courses. This insures that our carers are well equipped for and confident in their work even in an emergency situation.

Security Vetted – All CitiKiti sitters are required to obtain a Police Check a copy of which we will be very happy to email to you for your peace of mind.

Insured – For your peace of mind, all CitiKiti carers are fully covered by our industry-standard insurance.

Home Security – having an CitiKiti carer entering your home on a regular basis, taking in post and changing light and blind positioning will help keep that lived-in look.

No Advertising Vehicles or clothing – As part of keeping your pet and home safe we have made the decision NOT to drive advertising vehicles or wear clothing with advertising as this would highlight the fact that you are not at home and, although it would of course be of great benefit to our business to widely advertise our services, we believe that the safety of your cats and your home is more important than our self-promotion.

Recommended by Vets – we are well known among both vets and pet professionals who are happy to recommend and work with us.

Same Designated Carer at no extra cost – when first booking with CitiKiti you will be assigned a Carer. For both your and your pet’s comfort and peace of mind, it will be your designated carer who will take care of our pet from then on. This of course with the exception of carers own holiday or sickness in which case you will be informed and your alternative carer will be introduced where at all possible.

Ongoing training – before their first assignment all carers receive in-house training and many of our carers already have experience from vet nursing, animal rescue work as well of course as having pets in their own lives. Many carers also choose to sign up for external certificated courses and training including Cat Behaviour and Cat Health and Welfare.

Free Initial Meeting – all clients are required to fill out a detailed form to help us understand all wishes and requirements to offer the best care possible. We also arrange a face-to-face meeting for you to have a chance to ask any questions you may have and for and your pet to get to know their new friend.

Key Holder Service – we offer to keep hold of your keys in order to make booking your pet care as easy and quick as possible. All you have to do is email us to make a booking request and, once confirmed, we are good to go.

Trusted by Pet Professionals – we are well known among both vets and pet professionals who are happy to recommend and work with us.

Provides care 365 days a year – including weekends, school holidays, bank holidays, Christmas & New Year.

Member of FSB – The Federation of Small Businesses provides us with additional insurance, ongoing support and industry-relevant information helping us keep up-to-date and informed for the benefit of both us and our clients.

Supporter of ICatCare – ICatCare is an international cat charity organisation for the promotion of feline health and well-being. CitiKiti wholeheartedly supports the fantastic work they do. Their website is also an excellent resource for a world of cat-related information.