For your Dog to start walking with us, or to provide Pet Services, he/she must have all the required vaccinations (puppy/kitty jabs, booster vaccinations, kennel cough) and recommended Flea, Tick and Worm Control, please follow the dosage procedures i.e every month, 3 months etc.  For the initial assessment, we will ask to see a valid vaccination certificate. Please have this at hand. We also prefer that you have your own pet’s insurance.

Make a list of any special needs or unusual habits your pet(s) may have, allergies, food intolerance, hiding places, car sickness & any health problems, be sure all instructions are listed. You must also disclose anything that has been done to him/her (car accident, dog/cat fights, spayed, neutered etc.)

You must disclose all previous incidents that have been caused by your dog (chewing on furniture, soiling indoors, snapping, growling, excessive barking, biting people or other animals, running off and being away for hours etc.)

Prepare an itinerary including work phone numbers, mobile numbers and email addresses that you would like us to contact you at. I would appreciate if you have access to your mobile phone in case of any emergencies and that an answer is a prompt one! We also need your vet’s name address and phone number plus written permission & authorization for your pet to receive emergency medical attention if necessary.

We may need a spare house key, which at all times will be kept in a safe secure place, no names of pets or address will be associated with keys, in case of accidental loss. If parking metre charges apply when visiting clients premises the client must pay for pay & display metre charges.

City Pooch Walks reserve the right to deny service or terminate services at any time because of safety concerns, financial concerns or inappropriate or uncomfortable conditions.

City Pooch Walks will make every effort to safeguard your pet however we will not be held responsible for any injury/illness to your pet(s) unless we can be shown to be negligent.

City Pooch Walks will not be held liable for any injury/illness/damages to your pet or property out with our care. Please ensure all windows front/back doors are securely locked.

City Pooch Walks reserve the right to cancel any walks, or any visits at any time for any infestations or contagious infections. ie in season, flea, worms, sickness, diarrhoea and eye or ear infections.

If your dog has come into SEASON you must notify us immediately so that provisions can be made. Bitches in season do not go on group dog walks. Dogs or Bitches over the age of 9 months are required to be spayed or neutered for dog walks.

Dogs and Cats must be dressed with suitable secure collar and ID tags supplied with contact number & address and along with a suitable secure collar & lead.

1 weeks notice must be given of any cancellations of Dog walking or Petcare services. 2 weeks notice must be given of any holidays clients may have that don’t require our services.

City Pooch Walks will notify in plenty of time and in writing to any changes in a price increase of any Dog walking & Petcare services. 48 hours notice must be given of any walk cancellations otherwise normal rates will still be applied.

Opening hours Mon-Sun. 9 am – 6 pm (emergency calls or texts after hours only)