Petpals Darlington & Yarm

Petpals Darlington & Yarm began its journey in 2006 when husband and wife team Sallyann & David both decided on a career change from teaching and the Police.

Fast forward to 2020 and their business is now the leading franchise within the Petpals network winning best performance awards in eleven out of the last twelve years. Featuring in the National as well as Local press both David & Sallyann are frequently nominated for business awards within their industry.

In 2018 David become an expert panellist for Petplan (UK) in shaping and publishing their Pet Census with amazing insights into the life of pets today. Check out the results for yourself. (https://www.petplan.co.uk/pet-information/uk-pet-census-and-stories/)

Petpals has grown because of the tremendous team they have built around them – the main photograph shows them all celebrating their 2019 best performance franchise award.

Sallyann says “The secret of our success is our amazing staff always striving to provide a professional and quality service to our customers and their much loved pets. We are proud that many of our team have been with us for over 10 years”

Don’t take our word for it, over 2,500 customers have used our service.

David & Sallyann together with their management team of Vicky Metcalfe (Dog Walking Manager), Sandra Dye (Doggy Boarding Manager) and Jill Forster (Cat Visiting Manager) are immensely proud of their multi-award winning pet care team of, Natalie, Emma, Jayne, Rachael, Lynn, Andy, Diane, Noreen, Liz, Tasha, Louise, Alex, Tony, Vicky and Claire who between them have amassed years of experience with almost every type of domestic pets. Obviously lots of gorgeous cats and dogs, but even some of our more exotic friends such as snakes, turtles, lizards, cockatiels, house rabbits, chinchillas, degus, poultry, pigeons, donkeys and alpacas, free flying budgies and parrots too – the whole team are committed to giving all pets the very best care and attention.

Petpals Darlington & Yarm offers more than just a service, they create a community for their customers to share, and join in with, continuing support for all pet owners, and a fun, informative newsletter are just some examples. You can even follow the fun on Facebook.

They provide a comprehensive range of pet care services designed to meet the flexible lifestyle that are customers have, so whether its one day a year, or five days a week we are her for you providing a 365 day a year service.

With the change in the law in Doggy Home Boarding last year Sallyann & David were delighted to be one of the first to receive Darlington Borough Council’s maximum 5 star awards recognising the excellent quality of care provided. In addition Sallyann has also passed with flying colours the IMDT Daycare & Boarding qualification ensuring Petpals Darlington & Yarm continue to fly the flag for quality and professional standards.

By continually investing in new and innovative products and services for their business Petpals Darlington & Yarm aim to stay ahead, recent additions included a secure web based booking and information service which allows their customers
• to book, alter or amend their own bookings with a fully integrated diary so that booked services are always visible.
• Online database which their team use to know all the routines, behaviours and requirements required to deliver a quality service
• Integrated card payment system featuring a regular payment option
• Instant access to account history and payments.
• A fully integrated App will be available soon

Additionally, they have integrated GPS tracking for dogs into their business. These amazing devices provide accurate information on the dogs whereabouts on any PC, tablet or smart phone device.

Petpals Darlington & Yarm will work with you to create the perfect care plan for your pet(s). We constantly review our service to our customers, who are asked to feedback on quality of care, professionalism, ease of use and recommendation. Nearly half of new customers come from word of mouth – an amazing testament to the quality and commitment from all of the team. Don’t take our word for it see what our customers are saying about us on our testimonials page or via Facebook, Google or Trustpilot.

So whatever your needs are for your much loved pet message us for more information and we look forward to welcoming you and your pets to the Petpals family.

Training & Experience

David & Sallyann Gray have completed training in the following:

• Pet Handling and Restraint
• Behaviour, Intelligence and Socialisation
• First Aid
• Care of Older Pets
• Pet Sanitation

Dog Walking

For your dog a walk is so much more than just exercise. Petpals dog walkers use many of the local areas to walk, play and socialise your dog. Your dog will get to know several dog walkers, and if they like other dogs, there will be the opportunity to meet lots of their kind. When they make special friends we’ll do our best to ensure they meet up regularly. Our dog walkers are all very experienced, and will work with you on any training programme you have been given by your trainer.

We are particularly interested in dog rescue, and will do our best to help you make your dog’s life as happy as can be. We assess all dogs very carefully before we take your dog out ourselves. Our dog walkers give daily feedback on what has happened on the walks.

The Petpals dog walking experience offers so many benefits to your dog, and we would like you to put our service to the test. Please use the enquiry form below and we will contact you as soon as we can, or alternatively call us on 07811 534142 . The Petpals dog walking service has many benefits, including:

• Use a variety of local areas that are safe to walk dogs.
• All our staff are fully uniformed, police checked, ID’d who are reliable, trained and trustworthy. We are also insured.
• Have staff available to cover when one of the team is away. We are a 365 days a year business!
• Offer continuity when we you are away from home, as we also offer other pet care services such as pet sitting and dog home boarding.
• Limit the number of dogs walked together, our solo dog walks are just one dog!
• Our group dog walks offer invaluable socialising of your dog, giving long term benefits for their well being.
• Very satisfied customers, see our testimonials page for more information.

Don’t leave the walking of your dog to chance, trust Petpals!

Pet Sitting

Cats and other small pets relax in their own home and dislike the change that holidays can bring when they are transported to boarding establishments.

In worst-case scenarios they can become stressed and withdrawn when away from their usual environment.

Petpals’ Darlington and Yarm Pet Sitters can reflect your usual animal care routine, while you are away on holiday or business, by visiting your pet at home to take care of their needs.

Despite your absence, familiar sounds and smells reassure cats and small pets and they soon accept a pet sitter coming in to feed them, keep them clean and provide valuable companionship.

We visit once or twice a day to ensure that your pets are healthy and happy and can give medication, as well as plenty of TLC, while you are away.

Petpals’ Cat Sitters are ideal for nervous, or elderly cats seeking the reassurance of familiar surroundings if their owner is away.

Our Small Pet Sitters cater for rabbits, guinea pigs, chinchillas, hamsters, birds and exotics ensuring they are taken care of, fed and cleaned according to your normal routine.

Petpals’ regular visits to your home while you are away also serve as a security measure. We can remove post, open and close curtains or blinds, put out the bins and water plants, all of which suggests the house is still occupied.

Cat sitting

Petpals Darlington and Yarm cat sitting service is the purrrrfect alternative to catteries! Most cats prefer to stay at home when you are away on holiday or on business. They have their own bed, own surroundings and regular human contact. What could be better? We visit once or twice a day to see that all your cats needs are catered for. Not only that but we can keep your home safe while you are away by avoiding post building up at the front door. We can also water house plants, put out the bins and alternate curtains and lights.

Petpals Cat Sitters are ideal for nervous, or elderly cats seeking the reassurance of familiar surroundings if their owner is away. Petpals Cat Sitters come into their own if you have to be away from home for longer than usual due to business or family commitments with our flexible visits for cats and kittens to feed them.

Dog Home Boarding

Darlington and Yarm pet boarding service is your pet’s home from home pet care solution. Our approach is simple, your dog stays in a home with one of our approved families, as part of that family. Your dog isn’t left in dog boarding kennels where they are away from familiar smells and surroundings and from their routine. Our pet boarding service creates less stress and anxiety for you and your pet.

Unlike some other organisations where you have no direct contact or choice where your pet will be staying, we encourage you to visit our approved host familes when considering the service so that you can see first hand where your dog will stay and be cared for. All pet boarding homes are fully vetted and insured, your dog will also be treated as one of the family with all the love and affection you would expect. Our pet boarding service allows your pets routine to be catered for along with individual requirements such as dispensing of any medications.

Our approved pet boarders are all experienced and trained to provide the best possible care and attention that your pet is used to in their own home. You will be more relaxed and enjoy your time away from home, safe in the knowledge that your dog is being cared for.

Leave your dog in safe hands in the care and warmth of a loving home environment, Petpals Dog Boarding service.